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Sample Student Satisfaction Surveys

Instructions:

This survey has been designed by the school name Financial Aid Office to assess your satisfaction with our financial aid services and to help us improve our services and programs. Thank you for your participation in this survey.

Please read the questions below, select the responses that best describe your experience, and return the completed form to the school name Financial Aid Office at address by date.

If you have any general comments or suggestions, please feel free to include your thoughts with the survey. If you would like help resolving a specific problem, please make an appointment with one of our financial aid counselors.

The survey does not ask for any personally identifiable information, and your response will be held completely confidential. If you return your survey with other correspondence, it will be separated upon receipt at our office to maintain your anonymity.

Key

SA Strongly Agree
D Disagree
A Agree
SD Strongly Disagree
N Neither Agree nor Disagree
DK Don't Know/Does Not Apply

Questions

The financial aid award package I received is adequate to meet my basic financial needs for the coming academic year.SA A N D SD DK
The primary reason I chose to attend school name was the financial aid available to me if I enrolled here.SA A N D SD DK
The college catalog contained comprehensive information on the available financial aid programs.SA A N D SD DK
I could not have attended school name without the financial aid I received.SA A N D SD DK
My application for financial aid was handled efficiently.SA A N D SD DK
The crediting of financial aid to my student account is handled efficiently.SA A N D SD DK
My application for financial aid was reviewed fairly.SA A N D SD DK
Printed information I received about financial aid programs, policies, and application procedures was accurate and helpful.SA A N D SD DK
When contacting the financial aid office I have not had any difficulty getting through to the right person.SA A N D SD DK
Financial aid staff have been courteous and polite when speaking to me.SA A N D SD DK
Financial aid staff are knowledgeable about financial aid policies and procedures.SA A N D SD DK
Financial aid staff have been helpful when I have needed assistance or had questions.SA A N D SD DK
I am satisfied with the process of applying for financial aid.SA A N D SD DK
I am satisfied with the financial aid policies as I understand them.SA A N D SD DK
I consider myself to be knowledgeable about student financial aid.SA A N D SD DK
I find myself confused by the process of analyzing need and awarding aid.SA A N D SD DK
The financial aid staff are doing a good job administering the financial aid programs.SA A N D SD DK
Overall, I am satisfied with school name's financial aid programs and services.SA A N D SD DK
In comparison to financial aid offices at other schools I am familiar with, school name's financial aid office is better than most.SA A N D SD DK
In comparison to other school name administrative offices I have worked with (admissions, registrar, bursar, business office, bookstore, etc.) the financial aid office is better than most.SA A N D SD DK
During the past year, how many times have you or a family member telephoned the financial aid office?0 1 2 3 4 5+
During the past year, how many times have you or a family member visited the financial aid office?0 1 2 3 4 5+

THANK YOU!

 

 
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